Wednesday, April 13, 2005

Adelphia vs BM5k

The history

In case you're just tuning in, allow me to bring you up to speed: I'm settling in to my new apartment here in Gloucester, MA. I've finaly gotten the electricity (and thus heat) on, and everything that came with me moved in. This means I have a bed, a computer, and some clothes. The move and paying rent on 2 apts has completely wiped me out cash wise, so I've been trying to save by not going out. Since April first I've been trying to get some form of internet hooked up so I can do *something* without leaving my apt. And that brings us to last week.

Gloucester has a contract with Adelphia cable, so that pretty much narrows it down.

The <CENSORED> bitch </CENSORED>

After taking the 30 minutes to go and wait in line at the Adelphia branch office about 2 miles from here, I finaly get up to the counter. I tell the guy I want cable hooked up, just internet (no tv until my wife & stuff get here in a couple weeks) and he punches in my address and starts listing all their fees. 29.95 for the cable guy to come out and activate the cable (@ the box), and check the service at your house; 39.95$ for professional internet install (I assume a guy comes to your house with the modem and a lan cable); 5$/month modem rental fee, and subscription starts (slowest speed ~ 1.5mbps) @ 54.95$/month for first payment of $129.85. (but you added it up already, didn't you?) Then, later, when I want to add TV, its an extra 49.95/month for the basic cable (Channels 2-99) and another 29.95 setup fee.

This may seem all well and good to you guys, but its quite the culture shock for me. All these fees... and the high rates... it seems like an awful lot compared to what I expected. I mean, I know that everything is more expensive here in New England, but <CENSORED> fuck </CENSORED>.

So then I tell the guy that I'll pay the monthly rate if he waves the install fee. Other companies are glad to do this. Especially if you don't need some high school kid to set your computer up for you, which I don't. They don't even have to ship the modem, I can pick it up right in the office. No problem. I can pay with a credit card, in advance, so they don't have to send someone to my house, just out to the neighborhood box. If it doesn't work, then I can call in and they can send a tech over, and then I can pay to fix it.

The verdict

“Just turn it on. I'll pay in advance. Just turn it on, and if it doesn't work, I'll call. If we can't get it to work, I'll worry about fixing it.”

“That's not our policy, sir. We're required [by policy] to send a technician out to verify your service is connected. We're required [by policy] to do a full install of your modem. We're required [by policy] to charge you the setup fees. We can't waive any of it.”

The Breakdown

Time warner, digital cable, dvr, internet : ~80$/month. no install fee, no set up fee. Tech comes to your house, hooks up the box, drops off the modem. No charge.

Adelphia basic cable, internet: ~115$/month, setup fee, install fee, guy comes over and <CENSORED> dicks </CENSORED> with your computer, monthly equipment rentals.

Hooking cellphone up to pc, not so fast, slightly better than 56K access.... Included with PCS Vision, for now: 20$/month (that I already pay) & 20$ for data cable

Modding data cable so I can charge my fone @ the same time, *priceless*

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