Thursday, September 01, 2005

Verizon DSL. Rant.

I've got Verizon DSL.

They're even worse than SBC.

When I first got DSL back in the fall of 2000, the kit I got from SBC contained a lot of info, a bunch of the filters, and a modem. By contrast, the kit that I got from Verizon had a modem in it, some filters, and absolutely NO information.

I had to call technical support to find out what speeds the built-in wifi supported.

The software that comes from Verizon is lame... It sets up your modem/router to DMZ one computer on your network. All you really need to do is sign onto the router config website & setup the PPPoE.

Getting the default username & password took another call to VZ tech support.

I can't access any computers from the net. I've got a couple services running on my desktop that I'd like to be able to access from work. I haven't been able to get a straight answer from Verizon about which ports they block & which are allowed.

And, now, today, my connection is constantly dropping out. I'm having difficulty connecting for more than 30 seconds at a time. Its really pissing me off.

The only thing that sucks more than their service is their website. After 15 minutes, I couldn't find any useful information at all.

I hate Verizon. I hate phone companies in general. They assume that all of their customers are idiots, and provide low quality customer service & technical information. They refuse to support anything but the latest OS from Microsoft.

A woman with Verizon actually told me that my connection issue due to Verizon not supporting Macs or OSX. The install CD that I received from VZ has OSX software ON IT!

All I want is fast, reliable, unadulterated internet access. I want to be able to access my desktop from outside my local network. I'm not talking about trying to run a commecial website on their residential access, I'm talking about having easy access to my machine & files anywhere I want.

But VZ has me. I have 4 days to disconnect or pay a huge early termination fee. They're pretty much the only game in town. Even after paying $15 a month for a phone line I never use, its still cheaper than Adelphia.


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